Course objectivesThis session provides participants with an appreciation for the scale of error in the construction industry and an understanding that interfaces are a common root cause of error. The course develops participants’ ability to identify various forms on interfaces on their projects and provides practical skills and techniques to improve the management of interfaces in order to avoid error.
This course is aimed at multi-disciplinary project teams. The course is most effective when all members of a project team attend the same course. Typical participants who would particularly benefit from this course include:
- Client Representatives
- Project Managers
- All engineering design disciplines
- Contractors / Sub-contractors
- Specialist suppliers
- Relationship to project program
Relationship to project program
This course should be run twice during a project, once targeting the “development” team, and again for the “delivery” team.
The “Avoiding construction errors at interfaces - Part one: Collaboration (Development Phase)” course should be run when all key designers are engaged, this is likely to coincide with the start of RIBA stage 2.
The “Avoiding construction errors at interfaces - Part one: Collaboration (Delivery Phase)” course should be run when the delivery team are engaged, this is likely to coincide with the start of RIBA stage 5.
Participants to have an improved understanding of error, having the ability to:
- Explain the cost of error to the construction industry, and the benefits of reducing error.
- Recall the top “root causes of error” identified by GIRI research and relate these to their daily work.
Participants to have an improved understanding of interfaces, having the ability to:
- Identify various types of interfaces.
- Relate interfaces to the common root causes of error, in order to prioritise the interfaces requiring particular attention.
Participants to have an improved awareness of good practice in managing interfaces, having the ability to:
- Explain a process for identifying an interface, and deciding if additional action is required.
- Explain a process for identifying and communicating with the appropriate people to manage the interface.
- Explain the possible outcomes from managing an interfaces (resolved and recorded, Give-Get agreement, escalate).
Participants to have improved communication skills in relation to construction projects, having the ability to:
- Select appropriate communication techniques for different people and situations.
- Explain the principle of “closed loop” communication, giving examples of its application for communicating technical details.
- Demonstrate open questioning techniques.
- Participants to complete a personal action plan identifying what actions they will take to reduce the likelihood of errors at interfaces.
It is recommended that delivery is by a GIRI accredited trainer/ facilitator.
The course uses presentations, interactive exercises, video content and guided group discussion to explore the origins of error and practical tools to help eliminate errors at interfaces.
The course uses Lego exercises as a powerful tool for understanding the root causes of error and exploring the behavioural and communication challenges to effective management of interfaces. The exercises provide a non-confrontational mechanism for different disciplines to discuss their respective challenges, and hen relate these observations to their ongoing projects and relationships.